Current reality is that natural language applications have severe limitations, failing on tasks that even a child could easily handle. They have no memory of what was said earlier, cannot learn simple but arbitrary facts interactively (unless they were specifically programmed for it), don’t reason about their tasks, and have no common sense.
To overcome the current limitations of chatbots and intelligent assistants, we need to adventure in the domain of intelligent, hyper-personalization.
“What hyper-personalization entails is a fundamental shift in thinking: The AI bot must be seen as the customer’s assistant, not the company’s. Each user has their own PA, able to interactively learn their individual preferences and situations”
And that’s your clue to read this one. Plus: As Geoff Hinton, the ‘Godfather of Deep Learning’, opined: “My view is to throw it all away and start over”.
Sounds tempting! Marie Kondo the current conversational AI.