We are still rolling in new year predictions for voice technology. Adam Cheyer, co-founder of Siri and Viv Labs - currently working with Samsung’s Bixby - shared in this editorial
his vision for digital assistants space in 2019. The one I want to bring attention to is Cheyer prediction of one assistant instead of 50 000.
Assistant experiences will move towards a more seamless, integrated interface, where you can ask for what you want in the way you want, and interact more naturally with services provided by third parties… As this prediction comes to fruition, users will have a much more efficient, customizable experience, and service providers will have a much more scalable channel to receive relevant service requests.
When we were working on creating VoiceFirst Weekly Bixby capsule, I realized that the vision Bixby is proposing is very compelling and might solve the discoverability problem with the current landscape of skills/actions/capsules. However, the question becomes whether Bixby can first gain user’s trust again after the backlash it got with the first version and two if when it does, Amazon, Google (or any other raising competitor) have not taken an insurmountable lead.