Vinish Garg - Issue #52

Good Monday morning! Welcome to the next Readings issue on [Content] where have posts and discussions
Vinish Garg - Issue #52
By Vinish Garg • Issue #52
Good Monday morning! 
Welcome to the next Readings issue on [Content] where have posts and discussions on DITA survey results, customer experience, data visualization in technical content, knowledge base in open, an accessibility podcast, Lavacon, and STC memberships!

Survey says: DITA’s benefits and challenges
What are DITA’s biggest benefits? Its greatest challenges? The Content Wrangler is surveying DITA users, and last week Scott Abel – joined by DITA cognoscenti Rob Hanna, Mark Lewis, and Keith Schengili-Roberts…
Interview with Rob Hanna of Precision Content
Interview with Rob Hanna of Precision Content - Sometimes it seems like you have to travel far in order to meet your neighbours.
Customer Experience (As We Know It) Isn’t Working. Now What?
Should we be moving from customer experience to brand experience? Chief marketing technologist Chris Spears makes the case for moving the experience needle.
Just in time documentation - some pros and cons
The idea is you write topics that answer real world queries users ask the Support team. This rather than writing a comprehensive user guide, just in case someone wants to know about topic X or Y.
Automating the formatting is a natural “next step” in breaking the content into small chunks. Fortunately, that’s what we do in the DITA world.
Rethinking Your Editorial Process
Today’s organizations and the marketing teams that support them are being forced to produce more content than ever.
Technical Content Foundations: What is Data Visualization?
What is data visualization, and how can writers use it to support business decision-making and strategy?
Corilla’s journey has been to build the web’s most intuitive workflow for software teams to collaboratively author and manage documentation. 
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IXIASOFT Introduces New Subscription Pricing for DITA CMS
Sarah discusses content accessibility with Char James-Tanny. What makes content accessible? 
What’s exercising your brain at the moment?
What are you thinking about at the moment? My recent musings are on the usefulness of technical communication skills to other people.
Content Games, Business Assets, and Automation at LavaCon Dublin
Content Games, Business Assets, and Automation at LavaCon Dublin 2017, by Nolwenn Kerzreho, IXIASOFT Technical Account Manager, Europe
STC India vs the State – Indus
STC India, stands accused of not returning enough value to its members. This is a record of the happenings (fictional, of course) in a technical communication ‘court’. 
How Financial Services Companies Use Content to Put Customers First
Marketing leaders from top financial services companies on how they’re using content and digital technology to improve the customer experience…
If you find this list useful, I will appreciate if you can share it in your network. Let it reach more ‘content’ & ‘business’ people. :)
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Vinish Garg
Weekly Roundup of Readings on Products, Experiences, and Content. Follow me at @vingar
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