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Issue #7 - "That sounds nice but do you really mean it?

"Crowdsourcing, employee participation surveys, open-door policies are  commonplace for us - but why

Transforming Talent Insights

June 25 · Issue #7 · View online
Feeding the Passion for Transformation: Be it Talent, Culture, Work or HR

“Crowdsourcing, employee participation surveys, open-door policies are  commonplace for us - but why don’t we get any real feedback from our employees when we ask them?” Hmm… could it be we ask but we are we truly willing to listen? 
Question: Do we listen with the intent to hear, or the intent to respond?
Simple cross-check: Are we willing to change based upon the input we receive?  With our questions, are we looking for a collaborative co-creation or a “yes, that is fine” response?  Are we asking people actually affected - or just the decision-makers, who are far-removed from the real issue in question? 
The cross-checks highlight two extremely different mindsets, and depending, will yield in very different results. 
The willingness to truly listen (aka empathic listening) and redesign processes based on the “users” - rather than familiar stakeholders is becoming more and more relevant as we look to how the world of work and business is changing.  Listening is a big key to innovation and collaboration. This week’s issue hones in on organizational cultures,  interpersonal relationships and own sense of self, important for true listening.  Everyone benefits if real listening is the intention and practice.

Listening: Why you want to and How To's
You hear me, but are you listening? – Aytekin Tank from
Tony Salvador: The listening bias | TED@Intel
Empathic Listening: Key to Collaboration & Innovation
Brené Brown on Empathy - YouTube
Using Empathic Listening to Collaborate
Listening needs to be inclusive
Listen to the Power of Quiet People: Gustavo Razzetti
Dealing With Impostor Syndrome When You’re Treated as an Impostor - The New York Times
Emotion At Work Podcast - Episode 19 - Emotion at Work in Humanising the workplace
Question of the Week:
How have you in your organization created a culture around listening more broadly?  What has worked for you? What did not work so well?
We are looking forward to hearing your insights! 
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Happy reading and all my best regards,
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Elizabeth Lembke, Transforming Talent Consulting: and