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Issue #18: Its Personal...So Make it Count

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Trending in the world of HR is employee experience, which is ala Core HR: ...the day-to-day interact
 

Transforming Talent Insights

September 20 · Issue #18 · View online
Feeding the Passion for Transformation: Be it Talent, Culture, Work or HR

Trending in the world of HR is employee experience, which is ala Core HR:
…the day-to-day interactions that define an employee’s working life – it can also be positive, neutral or negative. It encompasses everything that an employee experiences from their first interaction with an organisation to their daily working life to their attitude when they finally leave the firm.
The concept is originally attributed to Professor Bernd Schmitt, Columbia Business School, and Kaveh Abhari, MIS professor at San Diego State University, and essentially outlines (disclaimer: this is me extremely abbreviating) that:
how an employee feels like they are treated as a human being effects all of the most important “things” that an organization seeks to optimize*(* things like customer joy, quality, service, engagement, binding of the best knowledge, sharing, innovation, discretionary effort, culture, output, productivity, etc. etc. etc.).
These interactions are especially pertinent in the so-called moments that matter or touch-point interactions. Or as I like to explain it, when an employee or colleague is stressed/excited/anticipating and their senses are peaked towards an outcome. Depending on how the interaction plays out it can either be awesome/satisfying, non-plussing, or frustrating/maddening . You know the saying “death by a thousand cuts or permanent withdrawal via cutting remarks?”
No? Well, I can imagine you understand what it means.
Let’s a closer look at the buzz on employee experience being effected by moments that matter. Because:

True in more ways than one
Jargon Explained
Employee Experience Management | CustomerThink
Is employee experience really all about your manager? - EX Journal
Small, but effective: 6 commonly overlooked actions to increase employee engagement
A new model for employee engagement | Deloitte Insights
Tips & Further Reading for HR Types
Moments that matter: a catalogue | HR Trend Institute
Measuring the Customer Experience of HR (Why and How)
A Maturity Model for Employee Experience – TI People
Obviously I am a fan of this trend to ask how are we designing work, paying conscious attention to how we interact and the power of perception. Therefore my curiosity around your own experiences - positive or negative - what made a difference for you?
Question of the Week: What was a Moment at Work that made the biggest difference for you?
Little plug here at the end: I am really excited about being an ambassador for #SOSUEU (Sourcing Summit Europe) where one of the main aspects is how can we be better at designing and ensuring positive recruiting / sourcing experiences. If you are curious and want to learn more, hit me up!
Thanks everyone - enjoy the last bit of summer sun and fun!
All my best regards,
Liz
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Elizabeth Lembke, Transforming Talent Consulting: www.transformingtalent.co and www.transformingtalent.de