All companies, regardless of size, trajectory or industry, face a unique challenge: to make users fall in love with their product or service. This is certainly no easy feat, but there are some tools that can help you make it happen. Probably the most practical -and the most cost-efficient- of these tools is the Customer Journey Map (CJM).
Few books in computing have had as profound an influence on software management as Peopleware. The unique insight of this longtime best seller is that the major issues of software development are human, not technical. They’re not easy issues; but solve them, and you’ll maximize your chances of success.