Sept 21, Matthew Holt
After 3 days at the Health 2.0 conference, everyone agreed with Jane Sarasohn-Kahn that more consumer choice, better transparency, and an “Amazon like shopping experience” would improve health care. But Matthew had a recent encounter with BestBuy that revealed what could go wrong. With customer service experiences like these, consumerism, might not actually fix all that in health care.
Sept 24, Kip Sullivan
Today, twelve years after MedPAC recommended the Hospital Readmissions Reductions Program (HRRP) and seven years after CMS implemented it, it is still not clear how hospitals are supposed to reduce readmissions targeted by the HRRP. Is it even possible for hospitals to reduce readmissions? Unfortunately, there has been little research showing hospitals how to reduce HRRP-defined readmissions, and although it may be possible, the HRRP is ill-designed to achieve its goal.
Sept 26, Hans Duvefelt
Dr. Hans Duvefelt takes us through the frustrating process of ordering a PET scan for one of his patients. There’s no “Google”-like function in his EMR, and codes are written in bureaucratic language rather than clinical; for instance what a doctor calls a laceration is “open wound” in insurance speak, but the computer doesn’t know they’re the same thing. Why is it so difficult to find the appropriate diagnostic and procedure codes when trying to care for a patient?