On one hand, the communication and immediately addressing the problem was a positive. On the other, the Spaces was a mess, and another instance of being reactionary to a loud and often angry community.
I don’t want to keep going down the rabbit hole on this one, but what it boils down to for me:
The onus of figuring out the issues with Top Shot should be the people getting paid to do it. Trust their instincts and ideas — and if you don’t, hire people that will get it right! Constantly taking the advice of a bunch of angry Twitter users is… Not the way!