This quote stood out to me:
Trust has been destroyed for me. And not that they “owed” me anything for having been such a loyalist and completionist, but I will never trust that they will make decisions in the interest of me and my fellow users again.
It’s a story we’ve seen time and time again — the most loyal people on the platform getting burned, because of head-scratching decisions that show a lack of synergy between those running the show and their consumer base.
When you have an overwhelmingly negative sentiment from the general population, and are STILL making decisions that hurt your most loyal base, it ain’t a recipe for success.
And just like last year — at what should be the most exciting time for ‘the currency of fandom’, Top Shot feels like it has lost the community.