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USAA’s Heather Cox is blurring the lines between business and technology

December 17 · Issue #113 · View online
Tearsheet Weekly Newsletter
Blame the finance department. Finance teams are ‘bottlenecking’ banks’ digital transformations as they struggle to keep up with their organizations.
John Hancock’s launch of robo-adviser Twine helps the legacy company maintain a balance between autonomy and integration. And as the field of robo-advisers gets more competitive, going niche is becoming the way to differentiate. VCs are cooling on robo-advisers, though. 
Thanks to a partnership between Cross River Bank and MasterCard, consumers can now receive cash at ATMs — even if they don’t have a bank account or debit card.
Since Heather Cox took the reins at USAA last year, she’s been working on blurring the lines of technology and business, making the company more digitally oriented.
Newer finance brands that don’t have a legacy name or an extensive brick-and-mortar presence are looking to traditional TV ads to grow their reach.
Banks are moving beyond chatbots to the “AI brain” that underlies them. AI provider Kasisto lands a nice investment.
What we're reading
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Why Google and Amazon keep Fidelity and BlackRock up at night
How Apple can use Shazam’s tech to transform payments
Will 2018 be the Year of the Bank of Amazon? Experts weigh in
High-tech hedge fund hits limits of robot stock picking 
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