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How JPMorgan Chase became the industry’s conscience

Join us and senior execs from around the industry as we host our first event on Bitcoin and Blockchai
September 10 · Issue #99 · View online
Tearsheet Weekly Newsletter
Join us and senior execs from around the industry as we host our first event on Bitcoin and Blockchain. 
Get the speaker roster, attendee list, ticket information, and sponsorship packages by clicking here.

Banks struggle with empathy, privacy issues with voice banking
Banks generally aren’t sold on the technology for voice-enabled AI solutions, talking about money publicly still remains taboo and security is a never-ending challenge. Many of the challenges to voice banking mirror existing issues with the move to digital. 
How banks are reaching out to visually impaired customers
Banks are required by law to offer equal access to disabled customers, and to comply they’ve rolled out a series of features to improve access. Banks now see blind and other disabled customers as previously untapped customer segments.
‘The house Jamie built’: How JPMorgan Chase became the industry’s conscience
Back in 2006, in his first annual letter to shareholders as CEO, Jamie Dimon created a Chase principle known as “do the right thing”. Somehow, years later, JPMorgan Chase has emerged as the responsible one, the do-good, do-the-right-thing entity that stands, at least externally, separate from its peers.
The next frontier for personal finance: senior citizens
Seniors are more likely to trust banks than third-party apps, and banks are increasingly investing in ways to reach older customers. Personal finance and wealth management platforms are popular among millennials, but few such products are tailored to seniors.
‘The biggest challenge is how to reskill people’: The risks of financial automation
The robots are coming. Or are they? We asked financial services executives if the risks of automation in financial services have been exaggerated. Here’s what they said.
‘Alexa, did my rent check clear?’: Inside U.S. Bank’s voice banking strategy
While the industry often refers to voice as the next big channel, Gareth Gaston, U.S. Bank head of omnichannel banking, says the Alexa is so natural it’s “almost not a channel”. This week U.S. Bank became the third bank in the country to launch voice banking functions through a newly created Alexa skill.
UBS is testing a cognitive agent on its back office employees
UBS is testing the use of a virtual human to complete complex tasks quicker and more efficiently. UBS is working with software company IPsoft to use a cognitive agent called Amelia, a tool it hopes can help support employees by next year.
What we're reading
Bank of America upgrades digital offerings
JPMorgan creates joint venture for retail, internet banking
Are taxis the new banks?
Ouch. Equifax execs sold stock after data breach, before informing public
Banks look to step up employee surveillance
China’s central bank declares ICOs ‘illegal’
Fintech loans: a costly lifeline for small businesses
Square bids to be an industrial bank
Deutsche Bank to replace a big number of workers with robots
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