A couple of years back, we decided to revamp the chatbot on our website.
Our old flow was kinda plain, and we wanted to implement some of the fancier chatbot building tactics that weâd learned from working with customers.
After several drafts and redrafts we finally published a brand new chatbot that had all of the bells and whistles that a chatbot could have: API integrations, interactive demos, infinite time loops, the whole shebang.
A 0% conversion rate.