Since this is a topic we’ve discussed in the not so distant past, I’m going to keep this newsletter brief…
To refresh your memory real quick, the basic idea is that your chatbots can now seamlessly hand-off conversations to a live agent in Zendesk if the user has a complex query that only a human being can answer.
If you want to understand what value this integration can add to your existing marketing and customer service workflows, check out our newsletter from a couple of weeks back. It explains everything.
If you want to learn how to use the integration, though, we are hosting a webinar on Tuesday (9/29) at 12PM EST
to explain how the feature can be used.