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[Video] Chatbots for Better Customer Service🤖👍

So I know that we’ve been sending out a weekly chatbot roundup for the last month, but this week we a
[Video] Chatbots for Better Customer Service🤖👍
By Ish from Tars • Issue #132 • View online
So I know that we’ve been sending out a weekly chatbot roundup for the last month, but this week we are taking a break becaaauuuuuse🥁🥁🥁🥁…
We finally made another VIDEO!!!🎉

We’ve been thinking a lot about how chatbots add value to businesses and after spending hours gazing pensively💭 at the highway construction in front of our co-working space we realized that the answer is the same as it’s always been😜…
This might be a controversial opinion but, a lot of online shopping is downright boring😴
Sure, we all enjoy buying random shit that we don’t need on Amazon🎁, but when you think about the processes that we have to go through to buy “serious” products online, the quality of customer service drops significantly👎
Take the mortgage application process as an example🏡
You Google something like “affordable mortgages,” click onto a landing page, and then you are stuck filling out heaps of soul-crushing forms😣 before you finally get approved for the loan.
Put simply, the customer experience is terrible🤢
A lot of businesses view this poor customer service experience (especially when it’s online) as a cosmetic issue💄, but we’ve done the research and guess what? 🤓
The situation is more dire than it seems😥
Poor customer service decimates conversion rates💥 and kills the word-of-mouth referral networks that a lot of small and medium sized businesses depend on for getting customers.😔
This is where chatbots come into the picture🤖
Chatbots take slow, cumbersome experiences like the mortgage application process and make them a lot more customer-friendly by making them look and feel more engaging⚡
If you’re interested in learning more about how they do this check out our full guide+video below👇
How Chatbots Can Improve The Mortgage Customer Service Experience
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Ish from Tars

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