How does it work?
Why is this important?
Now you must be wondering, why anyone would want to know about incomplete conversations? Two reasons:
Data is valuable. For example, if you have a lead generation bot and some one fills out their email but closes the chat before they can give you their other details, you could still use their email to follow up.
It can help you build better bots. If you notice a trend in your incomplete chats of where people tend to close out, you could optimise your bot flow to increase conversions.
We’d love to hear your thoughts about this new addition. Let me know by replying to this email.