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[Chatbot Best Practices] Why You Need To Acknowledge User Input💬

The theme for today's newsletter is something that you don't often hear about in marketing discussion
[Chatbot Best Practices] Why You Need To Acknowledge User Input💬
By Ish from Tars • Issue #154 • View online
The theme for today’s newsletter is something that you don’t often hear about in marketing discussions
Politeness

I’ve been reading a bunch of hard core sociological theory📘 recently and it turns out that politeness is a basic requirement to maintain harmony in your relationships🤝
For example, if someone spends hours preparing a beetroot🍠, fontina🧀, turkey🦃 and black garlic🧄 sandwich (from first principles👩‍🔬) and they leave it in the breakroom fridge, it’s probably a good bet NOT to eat that sandwich because that someone will probably get pretty angry😤 and the vibe of the office would become kinda tense😠
I know you at my sandwich Vinit, you gluttonous imbecile🤬
I know you at my sandwich Vinit, you gluttonous imbecile🤬
Well it turns out, that the same principle applies to chatbots as well!🤖
If you don’t pay attention to how polite your chatbot is with customers, your leadgen experience is going to suffer!👎
Prospects are going to think that your bot is a soul-less piece of software that doesn’t give a shit💩 about providing a good customer service experience and that is going to make them drop!👋
One tactic that we’ve found helps avoid such a situation is User Input Acknowledgement👍
The basic idea is that everytime a customer sends your bot a message, the response should begin with some form of acknowledgment that the message was recieved.
If you’re interested in learning more, check out our full guide below👇
How To Make Your Chatbot More Human By Acknowledging User Input
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Ish from Tars

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