How can retailers prepare for post-holiday returns and exchanges? Staff up, have a strategy, and provide great customer experiences. Check out the graphic for much more.

Bart Mroz, co-founder and CEO of Sumo Heavy, also sees Alexa coming to more hardware like PCs, smoke alarms and ovens, as a chance for retailers to reach consumers.

“Retailers should be looking at having a presence on all channels their customers are on, and Alexa enabled headphones provides Amazon another touchpoint to actively engage with customers and build their brand,” Mroz said.

What are the major trends in mobile commerce for the coming year?

2017 was supposedly the year ecommerce pummeled the brick-and-mortar retail sector, creating what analysts called a “retail apocalypse.” Yet, according to research firm Statista, ecommerce contributed only 9.1 percent to total retail sales in the United States and 10.1 percent globally. In other words, there is room for much ecommerce growth. However physical stores will fight back by luring customers with new approaches.

As many as 12 of the shuttered Sams locations will be converted to eCommerce fulfillment centers.

Chris Robinson, CEO at Yonder Digital Group, offers up insight on new research that reveals online-only retailers still have a way to go when it comes to making themselves available.

What’s the best way to take people’s minds off a big chip security issue? 250 light-up drones making shapes in the sky should do the trick.