By Bob Brodie, CTO and Co-founder of SUMO Heavy

Continuous improvement is a vital aspect of an efficient organization.To create a truly great product, a team must repeat what works well and improve what doesn’t — and that same thought process should be used by other teams within the organization.

The pandemic-triggered shift to digital, Karen Webster says, has spurred integrated payment experiences that bridge any digital or physical touchpoint.

Facebook researchers released a new technical paper that provides a glimpse into their progress improving chatbots for shopping.

Gap’s parent company has reported a 43% drop in sales in a first quarter when about 90% of stores closed to protect against the coronavirus outbreak

Self-service retail technologies have gained momentum over the last week, as SMBs aim to make a digital shift a consistent part of their business.

As the coronavirus keeps millions of people at home, traffic to online stores continues to increase. According to Statista, even non-essential purchases are shifting online.

As difficult as it might be, with all the challenges brought on by COVID-19, this is the time to shine. If you aren’t there already, you need to kick into holiday mode and capture as many of the new users as possible. You are seeing —and will be seeing — shoppers visiting your site for the first time.

Gav goes for a swim and shows off the interesting method in which you can get out of the water and immediately hear your sound alerts on the Apple Watch.