The Salesforce Q1 2020 Shopping Index uncovers the true shopping story by analyzing the activity of more than one billion shoppers across more than 34 countries, with a focus on key 10 markets. This battery of benchmarks provides a deep look into the last nine quarters and the current state of digital commerce during the COVID-19 pandemic.
Amazon will begin to put new grocery delivery customers on a wait list and curtail shopping hours at some Whole Foods stores to prioritize orders from existing customers buying food online during the coronavirus outbreak, the company said.
The tool allows merchants to analyze shopper behavior in order to generate highly personalized recommendations, which can be added to relevant store pages via widgets and flexible APIs.
Here are the latest stories to emerge as retailers and brands deal with the impact that the global spread of the coronavirus has had on their businesses.
Once again the top e-commerce player, by leaps and bounds, is Amazon with projected market share of nearly 39% for 2020. Next in line is Walmart, with 5.3% market share, followed by eBay (4.7%), Apple (3.7%), Home Depot (1.7%), Wayfair (1.5%) and Best Buy (1.3%). Costco (1.2% share) and Macy’s (1.1%) took the No. 9 and No. 10 spots respectively.
Consumers had high expectations for Amazon amid the coronavirus outbreak, but labor quarrels and shipping delays are plaguing the service. Will Amazon rebound?
