By Bart Mroz, SUMO Heavy Co-founder and CEO

For businesses that have a brand in demand globally, are ready to make the investment, and have a solid understanding of the Chinese market, the returns from Tmall could change their company forever.

Consumers increasingly prefer to interact with voice assistants and chatbots rather than with humans, especially when researching products or responding to customer service questions after making a purchase. 

FedEx announced, on September 16, 2019, their annual general rate increase for 2020. Effective January 6, 2020, FedEx Express, FedEx Ground, and FedEx Home Delivery shipping rates will increase by an average of 4.9 percent, while FedEx Freight will increase rates by an average of 5.9 percent.

Without a doubt, personalization and mobilization for each individual customer are going to become even more advanced and these shopper-focused experiences are quickly becoming a customer expectation. Let’s explore a few best practices in bringing your customer experience into the digital era.

Drones are already used for delivering products in Iceland and medical supplies in Tanzania and Rwanda. Denmark, France, and The Netherlands are soon to follow.

Amazon changed the algorithms that power its product-search system to favor products with higher profit margins, The Wall Street Journal reports.

The holiday shopping season from October to December is a boom time for most retailers. Sales are up. New customers are plentiful. What follows are six ideas to retain holiday shoppers after the busy season.

When thousands of people’s trash becomes one man’s treasure.