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Resilience Roundup - How Unexpected Events Produce An Escalation Of Cognitive And Coordinative Demands - Issue #16

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How Unexpected Events Produce An Escalation Of Cognitive And Coordinative Demands by David Woods and
 
January 14 · Issue #16 · View online
Resilience Roundup
How Unexpected Events Produce An Escalation Of Cognitive And Coordinative Demands by David Woods and Emily Patterson, a chapter in Stress Workload and Fatigue.
Quotes:
  • “Technological possibilities are used clumsily so that systems intended to serve the user turn out to add new burdens that congregate at the busiest times or during the most critical phases of the task”
  • “Difficulties arise because interacting with the technological devices is a source of workload as well as a potential source of support”
  • “Our fascination with the possibilities afforded by automation often obscures the fact that new automated devices also create new burdens and complexities for the individuals and teams of practitioners responsible for operating, troubleshooting, and managing high-consequence systems.”

How Unexpected Events Produce An Escalation Of Cognitive And Coordinative Demands
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