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Resilience Roundup - How in the World Did We Ever Get into That Mode? - Issue #20

February 11 · Issue #20 · View online
Resilience Roundup
This is a 1995 paper by Nadine Sarter and David Woods from Human Factors The Journal of the Human Factors and Ergonomics Society

How in the World Did We Ever Get into That Mode? Mode Error and Awareness in Supervisory Control
Your systems and displays should help user’s answer the questions:
  • What is it doing?
  • Why is it doing that?
  • What will it do next?
  • How did the system get into the current mode?
  • Training around automation should include room for experimentation
  • Where possible, reduce modes
  • When designing consider the new knowledge that user will have to obtain and what they’ll have to track to be effective
Who are you?  I’m Thai Wood and I help teams build better software and systems
Want to work together? You can learn more about working with me here: https://ThaiWood.IO/consulting
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