Listening to Connect
When I was working on my Conversational Intelligence certification, a colleague said, “Being listened to feels so much like being loved, it’s hard to tell the difference.”
I have yet to encounter someone who has not experienced a time when they felt unseen or unheard. Such moments can be frustrating, hurtful and humiliating.
Conversely, when we feel someone is listening deeply. When another strives to understand our perspective and truly hear our story, we experience a sense of connection. That is fueled by the release of oxytocin (a.k.a. the love hormone) in the brain.
In Conversational Intelligence we call that Listening to Connect, not to judge, confirm or reject. When we Listen to Connect our focus is on putting ourselves in the other person’s shoes. This simple practice drastically changes the dynamics of our conversations and relationships.
In what situation could you benefit from practicing Listening to Connect?
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