We recorded the 25th anniversary episodie of the Voicecast. We reflect and review the year. As we said in the show: if you listen to the VoiceCast, we are keen to hear what your opinion is about it. Come and get the last episode.
Thoughts on how smart assistants will evolve over the next few years. I liked how the author points out that we are in part already experimenting with invoking our assistant without a wake word: Apple Watch users can summon Siri by just raising their wrist. I didn’t look at it like that and considered it a logical next step for some time in the future, but as it turns out, it’s already there. That and more (sometimes maybe over the top) thoughts about our future relation with smart assistants..
“To help accelerate customer service and improve the passenger experience, Air France-KLM and its customer service team developed a voice assistant called MIA (My Interactive Assistant), which uses IBM Watson Assistant with Voice Interaction. Air France-KLM collaborated with IBM to develop the voice assistant to improve the customer experience by reducing file processing time. Since the beginning of the pilot in July in a single country, MIA has responded to 4,500 calls from people needing additional information about their flights or their travel plans.
MIA asks the customer for his reservation reference number (PNR) and extracts from this PNR all information relating to the passenger, including name, flight number and telephone number. If needed, the voice assistant can quickly pass the call to a human agent who can take over. The agent will already have all the necessary information on the screen in the background and will therefore be positioned to resolve the request. By design, the higher the number of requests handled by MIA, the more intelligent it will be over time. Other use cases are also under study.”
Smart speakers are one of the most popular electronic devices in Chinese households, and China now is selling more smart speakers then anywhere else in the world… Can you imagine that over half of the people here would say they can’t imagine life without their assistant? Well in China 59% of the people in the study indicated they couldn’t.
What meetups, actions, experiments, etc are there in Switzerland? You can find out about that with this blogpost (and industry map). In German - if you don’t compute German, there are enough ways to translate the article somewhere online 😉
Senior living communities across the country have been reporting high rates of adoption and success with the use of Amazon’s voice-activated personal assistant Alexa—some with devices at various places throughout communities, some with devices in each residence or moving in that direction.