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Open Voice #52: ONE YEAR, a review and way to may links about stats, bias, speakers, garage door openers, humans doing robot work, a job opening and way more

ONE YEAR !!!!!!! Hey all, yes, 1 year of the Open Voice newsletter. What changed? For one, there is m
Open Voice #52: ONE YEAR, a review and way to may links about stats, bias, speakers, garage door openers, humans doing robot work, a job opening and way more
By Maarten & Sam • Issue #52 • View online
ONE YEAR !!!!!!!
Hey all, yes, 1 year of the Open Voice newsletter.
What changed?
For one, there is more coverage from publications like Harvard Business Review and New York Times. In Holland the online news channel Nu.nl doesn’t miss any rumor or snippet. It’s not just Voicebot any more with in depth Voice articles.
We are also way more involved in the market. Not just helping customers with our respective employers Merkle and Nodes Agency. Almost once a week you can catch each of us on various stages sharing insights on Voice. Also, Maarten now has an official Voice job title: Global Head of Voice 8-)
A year ago Voice in the Netherlands was only Siri. No Voice services until October last year when we saw a strong launch by Google with many main brands committing to join in. Now, 8 months later the first ones like Rituals, Q-music, Andrelon and Transavia seem to have jumped of the Voice band wagon. Not surprising when you hear that some get 10’s of users a week. Where as Intergamma and 24kitchen jump on and KLM, Talpa and Albert Heijn continue their focus (some have 10.000s of users a week, not bad). Voice is even a category with the Spider Advertising Awards with Auping, KLM and KRO-NCRV winning last week.
A year ago we didn’t have our podcast. This last one is with Annemiek Bakker and Felix Poldermans from insurer Centraal Beheer who with their team of 12 do good work with the conversational channel.
Last week we saw the latest research stating half a million Dutch households sporting a speaker. Interesting to see were the different takes the media outlets took. Some where positive, some were negative and some didn’t say much at all. Key is growth, and that is happening.
Now what about the use case? What do people really do with their speaker in Holland? News is strong. As part of the morning routine the Dutch news is racking up usage as is radio. Although not officially we hear good things about these categories. No word from Albert Heijn about shopping numbers. Bummer that there are no run away succeses yet of brand and other service cases. That we know of.. feel free to enlighten us if we have this wrong!
Holland does have a unique consortium with Achmea, Anbo, SVB, Nodes Agency and Google exploring together how Voice can have a positive impact on the lives of older adults. Its called Project Zilver and is a global first for the channel.
The Dutch Association for Data and Marketing started the Voice Commission Voice this year. Under the leadership of Sam the members KLM, Google, Nodes Agency, Merkle, Rabobank, ANWB, KPN, 52D, Embot and Talpa work to grow Voice as a channel. first tangible deliverable will be a legal 101 guide for all organisations starting out in Voice.
Maarten writes:
On a personal note, I am thankful for my partnership with Sam. His diligence and discipline as well as his humble yet critical curiosity make it a joy to work on the newsletter every Sunday. Thanks Sam.

Thank you to all the 453 readers. It is such a pleasure when we are out in the field to hear from readers, receive tips and feedback every week. It makes it worth our while!
Do you enjoy and want to support us doing this? Get more of your colleagues to subscribe and your management to sponsor us 8-)

Elizabeth Stokoe 🇪🇺
So, while recording how #Alexa responds to questions from real conversations, I've also discovered that this VUI knows @alexahepburn but doesn't know me, unless a man asks 😉🤣 #ConversationDesign #UX @5tuartreeves @saul @ProfWilHousley @RucalTeam https://t.co/28XFxiVzW4
9:54 PM - 21 May 2019
On to the next year. Starting next week!
Cheers,
— Sam and Maarten
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