Adobe joins the voice train too, by including features for the rapid prototyping of smart screens to Adobe CX. It’s interesting to see how they added it, and made it an important part of their product announcement. While this is a great first step, we’re looking forward to see how they will extend the feature.
In a previous edition of this newsletter we mentioned that a lot of Voice apps have close to zero ratings. Are ratings important for a skill or an action? Maarten and I have reached an agreement on this yet. It’s not clear if ratings are important for discoverability, or if they are a serious indicator of quality for an interface that’s not optimized for long paragraphs of text. On the other hand it’s still very early in Voice, which means that people still scour for new things to try out, not just through their smart assistant, but also through the voice app stores. And there I assume that the ratings, or lists within categories are an important factor when deciding what to try out next. A bit more research by Dashbot seems to support this notion.
Just imagine the speed of development… While you might not know too many people with a smart speaker yet, we are already entering the next phase; device integration. What do you think will win the race: smart speaker adoption, or assistants through device integration?
The talk below (⏱ 24 min) is for the design minded people on the list. It’s fascinating to see how some companies explore voice/conversational interfaces, and this story by Nest is not any different. They took an approach similar to KRO-NCRV with recorded voices for their speaking devices. See how they thought through their design choices and what complexities they accepted as trade offs.
Jennifer Bush & Steven Clark - Words and sounds for a thoughtful home on Vimeo