Every week I collect the Voice domain developments into a single list of things you shouldn’t have missed.
Last week we ran the Conversational Analytics event with Google and Rabobank. A good show of people and good content too (white paper here
). One thing keeps going around in my head: Rabobanks usage uptake of their Google Action was due to their own promotional efforts in the Rabobank mobile app.
Respect to that!
Why? Instead of waiting or whining about the fact that Google isnt doing anything about voice app discovery they did something in an area that they control. Not that Google shouldnt fix discovery. No, but in Voice, it is about action. And that’s what Rabobank took!
🌮 VoiceLunchNL: What does Telecats do? 🥪
You heard the name. You probably seen or heard about Arjan van Hessen. But what does Telecats the company do? Sander Hesselink
will share with us the company background (where do cats come into the picture?) and their offering of customer care automation.
Thursday, April 1st, 12:00-13:00 (Amsterdam time) via Zoom. Join us 15 mins earlier to chat. BTW last Thursday session, back to Wednesday after this.