Every week I collect the Voice domain developments into a single list of things you shouldn’t have missed.
🎭 Event not to miss 🎪
DDMA Digital Talk: How to set up your conversational analytics
Experts from Google and Rabobank will guide you through all the different kinds of data you can consider monitoring in your conversational analytics. The focus is on data gathered under three different categories of metrics: conversation-related metrics, chat session & funnel metrics, and bot model health metrics. Ending with an open discussion about the analytics of the chat and voice implementations of Rabobank.
Thursday, March 25th, 15:30-17:00 (Amsterdam time) Free.
VoiceLunchNL: The New Dutch Voice Monitor results - its going up!
Carla Verwijmeren will take us through the results of the new report. Read below how the media interpreted it. Join Thursday for a personal deep dive.
Thursday, March 18th, 12:00-13:00 (Amsterdam time) via Zoom. Join us 15 mins earlier to chat.