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Consultants not insultants, just what makes enterprise SaaS different, and getting Mehtaphysical

One Knight in Product newsletter
One Knight in Product newsletter
It's a consultant, not an insultant
It’s easy to feel a little chagrined when the leadership team bring in a consultant or advisor to help with some systemic issue that you think you already know how to resolve. It’s easier said than done, but if we can put aside our egos we might just learn something. Check the thread below for more thoughts!
Jason Knight
So the leadership have brought in a consultant or advisor to tell you how to do your job? Ridiculous! Unacceptable! An outrage!

Take a deep breath. This is a learning experience and you need to put the ego aside and harness it for your benefit 🧵
New podcast episode : Data-informed decision making
My latest podcast episode is with the wonderful Roger Snyder of 280 Group. We spoke about the mission of 280 Group, whether certifications are worth the paper they’re written on, and the importance of using data to guide your product decisions.
There’s so much data out there that can help you make great decisions but don’t just consume it blindly! You need to make sense of it to have the greatest impact, work out what metrics really matter & work out when “what matters” changes.
Check out the episode below.
One Knight in Product - Data-Informed Decision Making and the Three Cs of Product Management (with Roger Snyder, VP of Products & Services @ 280 Group)
Mehtaphysical musings
I recently appeared on Nick Mehta‘s podcast. Nick is the CEO of the renowned customer success platform Gainsight and, as it turns out, a former product manager!
We spoke about our favourite product management memes, how product-led growth works these days, how to work with sales, the importance of standing up for diversity & inclusion & much more! Check it out and let me know what you think.
Mehtaphysical Musings with Jason Knight
Escalating the meme game
As I’ve mentioned before, I’m a fan of a meme and love to use the format to make serious points in amusing ways. I’ve found a bit of a niche in putting product-related subtitles onto classic movie scenes, as per the Pulp Fiction one from last week. I’ve now collated a pile of my favourites into one document, so go take a look if you want a chuckle.
I'm speaking at Product Elevation!
Speaking of memes, I’m giving a talk “Cross-functional memes” at the Product Elevation conference in November. I’ll be talking about why I think memes are a great way to talk about serious stuff and some of the themes that my more popular memes have surfaced about the crazy world of product management. Get your tickets below!
Product Elevation 2022 conference - Product Elevation
What's in your (enterprise) wallet?
To know me is to know that I’m all about B2B product management. In these days of product-led growth and experimentation, it’s easy to forget that some of the big companies that you’re selling to have very specific needs, often driven by procurement teams rather than users.
I did a pop quiz where I asked what features would go into an “Enterprise” tier and got some great answers. Check the thread below for more!
Jason Knight
#prodmgmt pop quiz!

You're an ambitious B2B PM and you're adding an enterprise plan to your packaging options. Aside from SSO, what else are you adding in?
One of my favourite answers was not a feature at all, but a lesson in product management from my good friend Saeed Khan.
What has your discovery work told you wrt segmenting your markets and the specific needs of ‘enterprises’?
i.e. how are you defining what the word ‘enterprise’ means here vs other tiers you have?
A good reminder that, whatever we do, we need to make sure we’re not just sleepwalking into it.
T-t-t-that's all folks
Thanks for reading! I hope it was informative, interesting or at the very least that you don’t want the time back. I’ll be back soon, but in the meantime please hit me up with any feedback and make sure to share with any product-curious friends 🙂
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