Back-office matters a lot
I hate paperwork with all my heart. It’s not a good attribute for an entrepreneur. When we looked at our documentation we had to clear things out before we could serve more employees.
One of the most influential initiatives was the regular productivity workshop our COO, Mateusz Paprocki had with our office management team.
We spend less time on each task thanks to implementing simple, actionable procedures with as little bureaucracy as possible.