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UX Weekly: Issue #37

Happy Friday everyone! This week I've got an updated post from Brian Frank on using research to reduc
UX Weekly: Issue #37
By Jonathan Kochis • Issue #37 • View online
Happy Friday everyone! This week I’ve got an updated post from Brian Frank on using research to reduce the risk of building something people won’t use. I’ve also included great articles on the ‘internal design vs. external design’ debate and business software UX and NPS benchmarks (look at how low some of those scores are!). 
Thanks for reading.
- Jonathan

What to Ask Before Building Anything
For the Design-Capable Business, “In-House or Agency?” Is the Wrong Question
Business Software UX & NPS Benchmarks
RIP Web Forms — You Will Not Be Missed!
Never Ask What They Want — 3 Better Questions to Ask in User Interviews
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Jonathan Kochis

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