Hi Everyone! Sorry for missing last week – I was enjoying one last week of summer vacation.
This week I’d like to discuss expectations as they relate to UX. To be clear, I’m talking about user expectations and not the expectations of clients or stakeholders.
At one point or another you’ve likely had to make decisions around how certain features work or look, where interface components are located, or how and what kind of feedback is given. Sometimes there’s a desire to reinvent how stuff like this behaves or to add that ‘wow’ factor. In this issue I’ve assembled content on user expectations and the danger of astonishment.