thanks so much for subscribing to my newsletter. I’m a bit overwhelmed by the positive responses. With all the newsletters available, it seems there’s room for one more: mine!
This is the last issue of 2020, and I’ve never been so ready for a new year. A positive effect of the pandemic is that it catapulted office workers into the 2020s. But I long for the day I can attend meetings in-person instead of on screen. At heart, we remain social beings who enjoy talking to each other!
And that’s exactly why chatbots are taking over: people find them easy to talk to. In fact, I discovered that employees share more personal and confidential topics with chatbots than they do with their colleagues or leaders.
I interviewed 3 founders of companies developing chatbots, also called virtual assistants, to automate various HR services and that led me to write about 3 important reasons why you will use chatbots in HR
. You’ll get an idea of the progress in conversational technology and what solutions are available today.
Chatbots are the first step in moving HR to the Zero UI
that will give employees a much better user experience. I first wrote about that last year, when I discussed why HR should make itself invisible and integrate with productivity platforms
like Teams and Slack.
I couldn’t foresee that in 2020 these platforms would be the daily workplace for millions of people. But we’re pretty lucky the technology was available, and it was ‘just’ a matter of rolling it out. In 2021, you’ll need to bring your HR services into these environments. It’s time to meet employees where they work, instead of having them come to you.
Because December is a month full of holidays, I have included a couple of long reads. I even included a book I enjoyed, because of its hopeful message!
I wish you and your loved ones a wonderful holiday season. I’m looking forward to re-imagine the workplace with you in 2021! We’ll explore the Skills economy in January.