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📫 Can we jump on a call? (Not really!)

📫 Can we jump on a call? (Not really!)
By Mike Pearce • Issue #27 • View online
“Can we jump on a call?” to some, those six words strike fear into their hearts, others don’t give a monkeys. Whatever your reaction to that sentence, this is what you should do about them.

👌 Text chat is where it's at
Perhaps you’re swapping emails like it’s the early naughts, or you’re on Slack/Teams and chattering away with a peer, colleague or client and, while you understand perfectly what’s going on, perhaps your chat partner doesn’t, so the backandforth is quickfire.
💬 “Johnny Appleseed is typing …”
“Shall we jump on a call?”
Your first reaction is “God, no. I don’t want to talk about this, that’s why I’m chatting with you over text!”. Your second reaction is, “But, actually, jumping on a call might be a good idea because I really need us to understand this.”. Your third reaction is “But I’m still in my pyjamas because the kids were late for school and I just logged in to send Laura from accounts a quick email and oh my god…”
HOLD UP. You don’t have to do anything just yet. Take a breath! If you’re still in your pyjamas, or you can’t face human interaction this early in the day, or for any other reason that you just don’t want to jump on a call, then say so. Unless it’s something super important (which probably shouldn’t be discussed by chat anyway) it’ll definitely wait. Put a pin in it and suggest a meeting at a later date (when you’re dressed, or on your third martini).
That way, you can also suggest an agenda, invite backup (sorry, colleagues) and have a game plan for how the conversation should go. Maybe you need to do some research, or ask the right question, or get some clarification - whatever, it’s OK to push the pause button on this conversation just as it’s OK to say “I’ll need to get back to you on that one Dylan” in a real life meeting.
Just because someone suggests jumping on a call (even if it’s absolutely the right course of action) doesn’t mean you have to do it right now. After all, that’s why you’re having this conversation over Slack, right?
You’re receiving this email as you’re a member of the #people slack channel (or you signed up for it!), if you’d rather not receive it, please hit the unsubscribe link at the bottom. Thanks, Mike.
In other news, I’ve also moved over to Revue from Substack because.
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Mike Pearce

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