I own S'mug Coffee Bar. I have always worked in hospitality and I studied business management at university, so it seemed like a good fit. I really enjoy it and the customer service side of things.
Before Covid happened, I don’t think I spoke to anyone properly throughout the day, only asking ‘what can I get you?’ or ‘would you like milk with that?’
But since May when we re-opened, the staff and I have really got to know a lot of the locals, customers and surrounding businesses. It’s lovely and a positive thing that has come from an awful situation. Hopefully we can all get passed this and keep our doors open.
This year is about survival more than making a profit it seems. A hard thing for a business owner to say. We have so many returning customers. A lot we see everyday. This has to be my favourite part of the job, as you really get to know so many different kinds of people.