Chris Tulach, Wizards D&D Organized Play posted a blog post today covering some feedback from player surveys. Highlights are as follows:
Rules and Paperwork. We heard loud and clear that more rules and restrictions aren’t the way to go. Portability of characters between adventures is a big concern. Keeping the paperwork to a minimum is important.
Awareness and Communication. We need to provide more news and information on Adventurers League. We need to focus on bringing in new players and Dungeon Masters. Hearing from Wizards on play is important.
Connection. Wizards needs to help with connecting players and Dungeon Masters. Finding games can be challenging, especially for newer players.