Isabella Plunkett took a big risk this week. The Facebook moderator, employed via Dublin-based company Covalen, became the first working moderator to give evidence to a government body anywhere in the world when she spoke at an Irish Parliament hearing on Wednesday. The 26-year-old felt the “need to speak for the people that are too afraid”.
Her testimony is worth reading yourself
and would be shocking were it not for the fact we’ve heard much of this before:
- Plunkett was forced to work from the office during the pandemic despite living with her vulnerable mother, who has twice had cancer.
- She was told by the company’s counsellor to do “karaoke and painting” but said, “sometimes you don’t always feel like singing, frankly, after you’ve seen someone being battered to bits.”
- Lunch break was 34 minutes long and “if I go over for 1 second twice a month, I lose my bonus for the month” (via Foxglove).
- Her allocated 1.5 hours of “wellness” time a week is “not enough” and she sees “the content I view in work in my dreams.”
Plunkett joins Chris Gray, Selena Scola (EiM #6
), Viana Ferguson and Alison Trebacz (EiM #85)
and Clifford Jeudy (EiM #51
) in hitting out at Facebook. Slowly but surely, previously silenced voices are being heard.