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A Bit of Housekeeping - An Important Update from dStudio

A couple of small changes to the way we do things this month; one to help us speed up our communicati


April 12 · Issue #3 · View online
Updates from our studio.

A couple of small changes to the way we do things this month; one to help us speed up our communication with you, the other is a change to our postage costs.

A New Email Address
We’ve had our single email address since we started and we’ve used this one email address for everything you send us; enquiries, quote requests, orders and feedback after you’ve received your order. As we’ve got busier, we’ve found managing all the messages into one email address more time consuming than it should be. So we’re doing something about it.
We’ve now got a shiny new email address to be used for orders and we’re going to use another address that we’ve previously held back for PayPal use only.
A Delivery Cost Adjustment
In a previous issue we were pleased to announce that our lowest delivery price bracket was being stretched from a previous £0 - £9.99 to a higher £0 - £19.99 which meant that many more smaller orders were able to be sent at a lower delivery price. Over the last couple of months many customers have commented on how beneficial this change was and for the most part, we’ve viewed it as a success too.
Unfortunately when making this change, we didn’t fully realise some stretched canvas prints and some smaller mounted prints were now able to fit within this new price bracket — due to their size and weight, these items don’t fit within Royal Mail’s price structure and with their recent price increase, we can no longer afford to send these items within this lower price bracket. So from this point on, stretched canvas prints and mounted print orders that would previously have landed in this postage price bracket will now be priced as follows;
UK (including Scottish highlands) £6.00
Europe £9.60
Rest of the World £9.60
dStudio by Studio One Frames
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Studio One Frames Ltd
The Old Church Hall
7 London Road
Little Clacton
Essex CO16 9RW
Telephone / Fax: 01255 860800
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