The Customer Success Café

By Hakan Ozturk

Learn Customer Success in 5 mins a week for free. Join 1,270+ others and sign up now!

Learn Customer Success in 5 mins a week for free.
Join 1,270+ others and sign up now!

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🍵 7 Reasons To Join A Startup (And Skyrocket Your Career)

Customer Success is the hottest and fastest-growing job in the world.And it's not a coincidence.The number of SaaS startups entering the market has exploded over the past few years. And there are more than 15,000 open CS positions at the moment.The temptation…


🍵 5 Best Books On Emotional Intelligence To Become Unstoppable

Emotional Intelligence or EQ is the "number one predictor of success" in life.It's your ability to understand and manage emotions. And yet, most people focus on IQ, the Intelligence Quotient instead.Sure, the ability to solve problems is important.But it's of…


🍵 3 Deadly Mistakes In Customer Success (And How You Can Avoid Them)

The fundamental rule in Customer Success is to understand what your customers need.So far so good.But the problem is most people don't take the time to find out what's happening behind the scenes.These are moments when your customers pull the trigger and swit…


🍵13 Non-Fiction Books That Will Change Your Life (And Make You More Successful)

Customer Success comes with your own success, first.And as Jim Rohn once said, you need to:"work harder on yourself more than you do on your job."And one way to do so is to read non-fiction books.They give you real-life examples and guidance so you can develo…


🍵 5 TED Talks That Will Make You More Confident in 5 days

Self-confidence is key to Customer Success.But no one becomes confident overnight. It's a process that takes time and effort to learn, apply and repeat until it becomes a habit.But the good news is:It's also a skill you can develop through consistent practice…


🍵5 Dead-Simple Steps To Tell A Great Story That Makes Your Customers Take Action

A great story is worth a thousand talks. But the problem is most people don't know how to tell one.They don't inspire or make others feel involved in the storyline.And this is what we're exploring today.


🍵 7 Powerful Google Docs Tips You Didn't Know That Will Save You 1,000+ Hours

Driving Customer Success is about being productive, not doing busy things.And one of the major productivity tools CS teams use is Google Docs. Actually, 1.9+ billion people use it worldwide.But most people are not aware of its full potential, yet. If only the…


🍵 Top 7 Metrics Every Customer Success Manager Should Know

Metrics are fundamental to tracking your customers' success.But as the management expert Peter Drucker once said, you can't manage what you can't measure, right?Today, there are thousands of CS teams out there focusing on the wrong and outdated KPIs.And measu…