Have you ever been discussing with someone and your eyes couldn’t meet? What a weird situation isn’t it?
Not having eye contact feels awkward and the conversation is like not worth your time.
But as a customer success professional, one of your primary goals is to establish trust.
And the first step is to make eye contact when talking to your customers.
When you look everywhere else but at your customer, you tell them you are not interested.
Moreover, people who don’t make regular eye contact appear suspicious or lacking self-confidence.
But staring at your customer for the entire meeting is also a sure way to freak them out.
And the same applies to your online meetings.
So, look at your customers or the camera when listening or making your point.
Break eye contact from time to time. Re-establish again to show you are still engaged in the conversation.