The Experience Maker

By Dan Gingiss

This weekly newsletter features articles, videos, tips and more on the topics of customer experience, customer service, marketing, and social media. If you enjoyed it, please share it with a colleague. And if you haven't yet subscribed, you can do so on this page. Thank you!

This weekly newsletter features articles, videos, tips and more on the topics of customer experience, customer service, marketing, and social media. If you enjoyed it, please share it with a colleague. And if you haven't yet subscribed, you can do so on this page. Thank you!

By subscribing, you agree with Revue’s Terms of Service and Privacy Policy and understand that The Experience Maker will receive your email address.

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#30・

6 Reasons Your Customers Should Be Thankful This Thanksgiving

From all of us at The Experience Maker, THANK YOU for being part of our community. Thank you for reading our newsletters and blogs, listening to our podcasts, and watching our video series. Thank you for your business, whether you've hired Dan to speak at you…

 
#29・

A Former Hallmark Exec Is Now Helping People Achieve Their Dreams

Does your company have an employee or client event planned for 2022? Consider hiring Dan as your keynote speaker! We'd love to work with you to create a remarkable experience for your audience. Learn more or contact Dan.

 
#28・

The Top 5 Customer Experience Metrics, Ranked

As you are planning for 2022, please contact Dan if you have any speaking, workshop, thought leadership, or CX coaching needs. We'd love to work with you to create a remarkable experience for your audience!

 
#27・

Get Out of Your Customer's Way!

As you are planning for 2022, please contact Dan if you have any speaking, workshop, thought leadership, or CX coaching needs. We'd love to work with you to create a remarkable experience for your audience!

 
#26・

How To Be Successful In Business And Your Career

As you are planning for 2022, please contact Dan if you have any speaking, workshop, thought leadership, or CX coaching needs!

 
#25・

How Data and Analytics Inform Customer Experience

The numbers help tell your customer experience story.

 
#24・

Why A Sparkler Beats A Candle Every Time

Here is some real audience feedback from Dan's keynote at Customer Service Revolution last week:"Bought his book. Was very engaged. Can't wait to apply the takeaways to our office.""Very refreshing take on taking small moments and executing them better than o…

 
#23・

How Listening To Your Customers Can Help You Create Great Content

Would you like Dan to speak at your company's 2022 event? Please contact Business Development Manager Hathaway Rabette (hathaway@dangingiss.com) for more information and to schedule a call with Dan.

 
#22・

Why Creating An Immersive Experience Keeps Customers Coming Back For More

Dan is currently booking keynote presentations for 2022! Contact Hathaway Rabette at hathaway@dangingiss.com for more information and to schedule a call.

 
#21・

Why Diversity Matters in Customer Experience

Shonnah Hughes is the Global Product Growth and Innovation Evangelist at Momentive AI. She is also a diversity and inclusion strategist in the CX space with a reputation for driving innovation and growth for future success. Dan and Shonnah discuss why discuss…

 
#20・

The Experience Maker Book Is Here!

Order The Experience Maker on Amazon!

 
#19・

This Company is Changing the Lunch Break Experience

Looking for bulk copies of The Experience Maker for your team at work? There are fantastic bonuses available exclusively for corporations if you order by September 14th. Check out the details here.

 
#18・

How Discover Card Uses Voice Of The Customer To Improve Digital Experience

Looking for bulk copies of The Experience Maker for your team at work? There are fantastic bonuses available exclusively for corporations if you order by September 14th. Check out the details here.

 
#17・

How Does Supply Chain Impact Customer Experience?

Pre-order your copy of The Experience Maker today to be the first to read it and also get 3 exclusive bonuses that are only available until the official launch date of September 14. Visit www.theexperiencemakerbook.com.

 
#16・

Why Is The Experience Of Waiting On Hold Always Exactly The Same?

Share this newsletter with 10 people and then email me at dan@dangingiss.com for a special surprise!

 
#15・

How Can Businesses Create Distinction in the Marketplace?

We often think that we have to do it all in order to make people happy. Becoming all things to all people may sound nice, but the end result is murky messaging and a business that blends in with everyone else.Hall of Fame speaker and bestselling author Scott …

 
#14・

Is McDonald’s Now Focused On Customer Experience?

Fast food giant McDonald’s recently announced a new role of global chief customer officer, leading a brand-new customer experience team.As a former employee who did not have a good experience there, I say: better late than never.According to CEO Review, “The …

 
#13・

Customer Service in an Evolving Events Industry

Many countries experienced lockdown over the past year and that’s the reality of the global experience now. The hybrid event format is fixing that in terms of giving people the ability to be present. So although that's a transition, it has also given companie…

 
#12・

Why Website Accessibility Is Critical To The Digital Experience

Right now, less than 2% of websites in the US are accessible to people with disabilities, even though it's the law. One company is out to change that, allowing all of your customers to access your digital properties. After all, what company can afford to turn…

 
#11・

If A Taco Truck Can Create A Remarkable Customer Experience, So Can You

Coffee and CX? Sounds like the perfect combination to me! After speaking at a virtual event where the other presenter was a latte artist, I decided to try my hand at my company logo.Pre-order your copy of The Experience Maker today!