Every point of communication between a business and its customers is an opportunity to enhance the customer experience. In particular, the language companies use can either educate or confuse. Here are two stories from my own experiences that definitely qualified as confusing… CONTINUE READING
The language companies use can either educate or confuse.
Many organizations are still failing to connect the dots between content and an elevated buyer experience. To help you avoid making the same mistakes, this article outlines three customer experience breakdowns that happen all the time.
As you’re looking to level-up your customer experience (CX), you may not know where to start, what to consider, or how to prioritize the multitude of initiatives vying for your attention and budget. Dan Gingiss—international keynote speaker, author, and expert in CX—is here to provide the guidance you need.
Our award-winning customer experience podcast is on hiatus until September, but we’ll be back for an epic TENTH season then. In the meantime, you can binge-listen to all 166 episodes here or on your favorite podcast app!
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