Why Is The Experience Of Waiting On Hold Always Exactly The Same?

“Dan Gingiss has found the secret to building a company that breaks through the competition. In The Experience Maker, Dan lays out the blueprint for standing out and succeeding in business today by winning with customer experience. Stop competing and start creating remarkable experiences one customer at a time. This is a book that needs to be shared over and over again.”

Twitter is the largest microblogging network with more than 330 million monthly active users, which makes it a great platform for spreading your message far and wide.

Recognize the difference between repeat customers and loyal customers. Understand the why behind what brings that customer back.

Tracking KPIs relevant to the customer experience is important to gauge customer happiness and evaluate your effectiveness. Each KPI has its own set of goals and measures a distinct aspect of the customer experience. Here are the 5 most important.

Measuring Customer Effort Score is a key component of a strong customer experience program. But once you know your score, what can you do to improve it? Here’s why the best way to ensure a positive, easy customer experience is to keep things simple.

Missing that in person, retailer-to-retailer connection? Use #retailX2021 to reunite, share ideas and experiences, while building strong partnerships that push your brand forward. Dan Gingiss will be signing his new book, The Experience Maker, at the GetFeedback booth!

This isn’t your typical webinar. This is an Ask Me Anything opportunity with two of the best in the world of CX. During the 60-minute session, you’ll get direct access to Dan Gingiss and Acquire Director of Customer Success, Gio Bryden. Bring your questions! 

See the future of fintech. Meet senior fintech attendees and witness cutting-edge banking and financial technology in a unique, short-form, demo format. Connect digitally or join us in person!

Don’t miss the Top-Rated Customer Service Conference in North America this October! If you work in customer service, customer experience, or even marketing, you should definitely attend! Plus, you get to see Dan keynote on the main stage.

Learn. Deliver. Influence. A virtual live event. Join me and my friends Shep Hyken and Shonna Hughes as break down some of the critical challenges businesses are facing with their CX programs.

Bulk orders of 25 or more books receive tons of great bonuses, many worth far more than the price of the books themselves! Pre-order The Experience Maker for all of your employees, or it makes a terrific client gift for the holidays.