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Why Diversity Matters in Customer Experience

The Experience Maker
Why Diversity Matters in Customer Experience
By Dan Gingiss • Issue #21 • View online
Shonnah Hughes is the Global Product Growth and Innovation Evangelist at Momentive AI. She is also a diversity and inclusion strategist in the CX space with a reputation for driving innovation and growth for future success. Dan and Shonnah discuss why discussions on diversity and inclusion shouldn’t be limited to the Human Resources department, but also considered a key component of a well-rounded customer experience strategy…

Articles
D2C Offers Both Challenges And Opportunities, But Retail Has Changed Forever
How To Boost Your B2B Sales Like A Bull
New Book Releases
The Experience Maker | Dan Gingiss
I'll Be Back | Shep Hyken
Make Someone’s Day | Howard H. Prager
Videos
Getting Out of Your Customer's Way with Guest Rich Dorfman
Getting Out of Your Customer's Way with Guest Rich Dorfman
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The Future of Health and Customer Experience with Christophe Jauquet
Events
Customer Service Revolution | Oct 5-6 in Cleveland
CX Impact Summit by GetFeedback | Nov 4 Virtual
Podcasts
Making Your Customer Experience Remarkable | EngageMint
The Experience This! Show
CX Job Opening!
Strategist--Customer-Experience
Masterclass
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