Why Customer Service Can't Always Be Taught

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The Experience Maker
Why Customer Service Can't Always Be Taught
By Dan Gingiss • Issue #2 • View online
Welcome to The Experience Maker Newsletter, my bi-weekly look at top articles, videos, and events relating to customer experience, customer service, marketing and social media. Why only every other week? Because I don’t like my email inbox filled up either! As always, I appreciate your feedback. –Dan

The Lead
Why Customer Service Can't Always Be Taught - Dan Gingiss
Articles
When e-commerce friction is a good thing: Examples and benefits
The Top 3 Customer Experience Metrics That Matter: A Complete Breakdown
Journey Mapping with Annette Franz
How A Retail Chain Without A Website Powered Through The Pandemic
Shows
Experience This!
The Experience Maker™ Show
Experience Points | Avtex
Coaching
LIMITED TIME: Dan is offering a complimentary 90-minute CX coaching session for organizational leaders seeking to improve customer experience. The session is guaranteed to provide you with ideas and inspiration to embark or progress on your CX journey. For more information, visit our Coaching page, or to sign up, click here.
Events
Want To Build And Launch A Dynamic Growth System For Your Business?
Come watch Dan speak!
The Customer Fest Show 2021 | Virtual Conference
Your Problem Is Relevance | Coveo
Putting Customer Experience at the Center of Marketing Strategy - The CMO Club, a Salesforce Company
Podium Connect - Retail Leadership Summit
Just For Fun
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Dan Gingiss

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