Why Creating An Immersive Experience Keeps Customers Coming Back For More

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The Experience Maker™
Why Creating An Immersive Experience Keeps Customers Coming Back For More
By Dan Gingiss • Issue #22 • View online
Being Immersive means looking at the entire customer journey and delivering a consistent, connected experience so that the whole thing feels right to the customer. It is the “I” in the “WISER” methodology outlined in the new book, The Experience Maker: How To Create Remarkable Experiences That Your Customers Can’t Wait To Share. WISER stands for Witty, Immersive, Shareable, Extraordinary, and Responsive, and it represents the core components of experiences that customers want to talk about. An Immersive experience should be one continuous smooth ride that your customers feel… [Exclusive book excerpt!]

Articles
How to improve customer service in e-commerce: Examples + Benefits
5 Overlooked Moments That May Be Wrecking Your Customer Journey
Saving Your Customers: 5 Strategies to Keep Them Coming Back for More!
Videos
Special Episode: The Experience Maker Book Launch Party w/ Special Guests
Special Episode: The Experience Maker Book Launch Party w/ Special Guests
Be Amazing or Go Home - Closing the Customer Experience Gaps
Be Amazing or Go Home - Closing the Customer Experience Gaps
Events
Customer Service Revolution | The DiJulius Group | Oct 5-6 in Cleveland
Audit your digital CX for 2022 | GetFeedback | Oct 14 Virtual
CX Impact Summit | GetFeedback | Nov 4 Virtual
CXN Live: Digital CX 2021 | Nov 22-23 Virtual
Dan is currently booking keynote presentations for 2022! Contact Hathaway Rabette at hathaway@dangingiss.com for more information and to schedule a call.
Podcasts
The Experience This! Show
Thanks to so many amazing podcast hosts for having Dan on their shows to talk about his new book! You can see the full list with links here.
Just For Fun
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