View profile

Why Can't Customer Service Technology Be Simpler?

The Experience Maker
Why Can't Customer Service Technology Be Simpler?
By Dan Gingiss • Issue #7 • View online
I recently interviewed Cameron Weeks, the co-founder and chief executive officer of Edify Labs, a customer service technology company. In this fascinating discussion, we covered a wide range of topics, including:
  • Whether customer experience drives technology or the other way around
  • Why centralizing technology within the contact center is so important
  • How making information accessible throughout the company via unified communication drives better results for customers and agents
  • How some chatbots aren’t actually solving the real problem
  • How contact centers have adapted to a virtual workforce
  • And more!

Read
Should You Ungate Your Content in 2021?
5 Ways To Improve Employee Experience in 2021 And Beyond
2021 E-Commerce Trends: DTC, Mobile, Social, Data
The Experience Maker: How To Create Remarkable Experiences That Your Customers Can't Wait To Share
Watch
Why Your Website Should Be Accessible To Everyone
Why Your Website Should Be Accessible To Everyone
SAP Keeping Up With E-Commerce:  Continuity Commerce and Loyalty Programs
SAP Keeping Up With E-Commerce: Continuity Commerce and Loyalty Programs
Listen
Experience This! Episode #132: Seeing, Guaranteeing, and Personalizing!
Learn
NEW! 10-Day CX Challenge
Attend
Brand ManageCamp Conference
SAPPHIRE NOW 2021 by SAP
Podium CONNECT Patient Experience Summit
Have Dan Speak At Your Next Event
Just For Fun
Dan Gingiss

There is a 📦 so therefore there is a 🐱 https://t.co/7xUEnof3yz
Did you enjoy this issue?
Dan Gingiss

This weekly newsletter features articles, videos, tips and more on the topics of customer experience, customer service, marketing, and social media. If you enjoyed it, please share it with a colleague. And if you haven't yet subscribed, you can do so on this page. Thank you!

In order to unsubscribe, click here.
If you were forwarded this newsletter and you like it, you can subscribe here.
Powered by Revue
The Experience Maker, 318 Half Day Road #222, Buffalo Grove, IL 60089