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Why A Sparkler Beats A Candle Every Time

The Experience Maker™
Why A Sparkler Beats A Candle Every Time
By Dan Gingiss • Issue #24 • View online
My teenage son has good (and expensive) taste in food, so he chose to celebrate his birthday at Fleming’s Steakhouse.
Most sit-down restaurants will bring out a (usually) complimentary dessert with a candle and have some of the staff sing “Happy Birthday” to the guest of honor. That’s fun if only to embarrass the birthday boy or girl, but it’s not necessarily a remarkable experience because it’s become so typical.
This time was different. Immediately upon being seated at our table, Fleming’s Steakhouse made it clear that they weren’t about to offer the “typical” experience… KEEP READING

Fleming's Steakhouse goes above and beyond in its birthday celebrations.
Fleming's Steakhouse goes above and beyond in its birthday celebrations.
Articles
7 Marketing Books That Will Help You Dominate Your Industry
Choose Your Words Wisely: The Right Words Matter!
The Customer Experience Landscape Map: 2021 Edition
Why Unused Loyalty Points Are Assets, Not Liabilities
Videos
How Build An Unbeatable B2B Brand With Renegade Marketing
How Build An Unbeatable B2B Brand With Renegade Marketing
Events
Audit your digital CX for 2022 | GetFeedback | Oct 14 Virtual
Leader Insights Forum: From Survive to Thrive | October 21-22 Virtual
CX Impact Summit | GetFeedback | Nov 4 Virtual
CX Workshop with Dan Gingiss
CXN Live: Digital CX 2021 | Nov 22-23 Virtual
Feedback
Dan was a keynote speaker at last week's Customer Service Revolution in Cleveland.
Dan was a keynote speaker at last week's Customer Service Revolution in Cleveland.
Here is some real audience feedback from Dan’s keynote at Customer Service Revolution last week:
  • “Bought his book. Was very engaged. Can’t wait to apply the takeaways to our office.”
  • “Very refreshing take on taking small moments and executing them better than others.”
  • “Great job!!! Very entertaining and good at storytelling. Extremely actionable.”
  • “The best and most fun presentation. Awesome!”
Contact Hathaway Rabette (hathaway@dangingiss.com) to discuss having Dan speak at your next employee or client event!
Podcast
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New Course Launching!
The Experience Maker Masterclass
Tweet of the Week
Dan Gingiss - The Experience Maker
It’s sad that this is what it’s come to for so many businesses. Supply chain issues + staffing issues have made #customerexperience even more challenging. My advice to consumers: be patient, be kind, and keep frequenting your favorite businesses! https://t.co/hsOpHNqYQP
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Dan Gingiss

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