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What Makes An 'Amazing' Customer Experience?

The Experience Maker
What Makes An 'Amazing' Customer Experience?
By Dan Gingiss • Issue #56 • View online
I was recently interviewed by customer service expert Shep Hyken for his TV show, Be Amazing or Go Home!
Shep and I go way back. He gave an amazing and inspirational keynote speech for Discover — where I was eventually Head of Digital Customer Experience. He has since become a close friend and mentor.
I jumped on his TV show to discuss my new award-winning book: The Experience Maker. This was a relatively short segment, so I highly recommend you check out the full video below. But this post should give you a little more detail about the things we discussed, including:
  • Why you don’t need a huge budget to create an experience-driven brand
  • Why B2B companies aren’t much different from B2C
  • One of my favorite customer service stories, from Chewy.com

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Dan Gingiss

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