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Omnichannel Customer Experience: It’s Here, and It Works

The Experience Maker
Omnichannel Customer Experience: It’s Here, and It Works
By Dan Gingiss • Issue #75 • View online
Back in the day, before anyone knew the term “omnichannel customer experience,” when you wanted to check your bank account balance, you had to … go to the bank. Or call customer service.
Then along came ATMs. And bank websites and mobile apps. Now, your financial information proliferates seemingly everywhere, at the touch of a button, with the numbers the same every place you check.
It’s all seamless – or should be… CONTINUE READING

In an omnichannel world, the customer experience is consistent across devices.
In an omnichannel world, the customer experience is consistent across devices.
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Experience This! Podcast
Experience This! is available on your favorite podcast app -- subscribe today!
Experience This! is available on your favorite podcast app -- subscribe today!
This week on the show:
  • The Duolingo language-learning app adds High Valyrian to its offerings, creating crossover loyalty with Game of Thrones & House of the Dragon fans.
  • Wistia’s Terms of Service aren’t like others you’ve experienced, which epitomizes this segment called “Required Remarkable.”
  • The Amazon Kindle Challenge used gamification to get people to read more books… and it worked.
  • Plus: Overcoming all those IVR choices with Coveo.
Listen on your favorite podcast app or right here every week!
How to Create An AI-Powered Agent Experience Inside Salesforce | Coveo
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Just For Fun
Flight To Hawaii Interrupted For Historic Ukulele Lesson
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This is Issue #75! Thank you for your continued support.
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Dan Gingiss

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